Product Verification on Delivery

• When your order is delivered, please record a clear video while opening the package in the presence of the delivery person.
• This video proof is mandatory for any return, replacement, or refund request.
• If the video is not provided, your return or refund request may not be accepted.

Conditions for Return

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The request is made within 7 days of delivery.
• Improve our products, website, and services.
• The product is unused, in its original packaging, with all tags and labels intact.
• Please note: Products cannot be returned or refunded solely due to color preference or change of mind regarding color. We encourage customers to carefully check the product images, descriptions, and specifications before purchasing. Returns for color-related reasons will not be accepted.

Required Information for Return

While requesting a return or refund, please make sure to provide:

• Your Full Name
• Order Number
• Address
• Reason for Return (with clear details)

Requests without complete information may be delayed or rejected.

Return Process

• Contact our support team via email or phone within 7 days of receiving your product.
• Share the unboxing video along with your return details.
• Once verified, we’ll guide you through the pickup and replacement/refund process.
• Refunds are processed within 5–7 working days after inspection of the returned item.

Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons (e.g., innerwear, personal care products, custom-made items).

Please check product details before purchasing.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@dukekart.in

Phone: +91 74608 33766

Address: 173/5, FLAT NO.201, UNIVERSAL SILVER COMPLEX, Dr BN Varma Road, Lucknow, Uttar Pradesh, 226018